Provide support in evaluating network systems and requirements; analyze technical problems and suggest appropriate corrective measures.
Identify and configure equipment for an assigned network including provision of new service, system maintenance and diagnostic repair.
Research, test, recommend and deploy new or enhanced software packages to meet the workstation needs of faculty and staff in less complex laboratory, library, staff, and physical and/or virtual locations.
Construct less complex network servers for campus laboratories; provide preventive maintenance procedures including critical data back up and system recovery of files; provide proper security and archive procedures to protect institutional data.
Deploy new and surplus network and network related equipment for faculty, and staff computers and labs; install and test application programs;
Collaborate with staff, faculty and vendors to create an effective learning environment for the students; provide support of approved accommodations for disabled students including specialized software and hardware and access to campus equipment.
Assist in the analysis and troubleshooting of technical problems in the operation of networks and network equipment; initiate appropriate corrective action as directed by management and senior network staff.
Provide customer service to all institutional constituents including first level support via phone, live chat, and remote support or in person
Assist vendor service technicians and consultants in the installation and maintenance of data communications systems.
Supply adequate training materials and equipment for newly upgraded software packages; recommend further support materials for additional training.
Organize and coordinate the functions and duties of the computer multimedia technician and audiovisual center; ensure appropriate staffing and optimum services to staff and faculty regarding multimedia/audiovisual equipment.
Train and provide guidance to computer multimedia technician(s) and student workers as assigned; prioritize and coordinate multimedia audiovisual assignments and projects.
Implement, troubleshoot, and maintain basic network security technologies.
Perform basic troubleshooting for the voice network and voice network related devices and services.
May meet and confer with instructors and staff to determine technical requirements needed to meet each semester's educational objectives; analyze requirements and suggest plans and designs; prepare basic operational specifications and other documentation required for development and implementation of classroom and laboratory related systems in less complex locations.
May prepare equipment specifications, prepare purchase statement of work and quotes with vendors to assist with procurement processing; evaluate equipment to determine compliance with specifications.
Perform related duties as required.
Requirements :
Education/Training:
Equivalent to an Bachelor's degree from an accredited college or university with major course work in computer science, information systems, telecommunications, data communications, network technology or a related field. Substantial directly related work experience and/or related technical certifications may substitute for formal education.
Experience:
One year of increasingly responsible experience in data communication, technical support and network service operations as a network technician.